Reservation Policies

At Mombasa, we are committed to offering an exceptional experience from the very first moment. That’s why we have established a few reservation policies to ensure your visit with us is perfect from start to finish.

RESERVATION HOURS

You can book your table at any time until 8:00 p.m. After this time, no new reservations will be accepted for the night.
Each reservation can include up to 6 people. If you need space for a larger group, please contact us via WhatsApp at ‪+57 313 563 0380‬.
Each table has a seating time of up to 2 hours to ensure all our guests can enjoy a pleasant experience.

LATE ARRIVALS

Punctuality is essential. If you arrive more than 15 minutes late, we reserve the right to cancel your reservation to accommodate other guests.

RESERVATION CHANGES

Changes to the number of guests or the reservation time can be made with a minimum of 12 hours’ notice.

DRESS CODE

We kindly ask guests to dress appropriately, avoiding beachwear or overly casual clothing.

SPECIAL EVENTS

If you wish to celebrate a special occasion or book for an event, we invite you to contact us well in advance to guarantee the best experience.

DECORATIONS

A maximum of 6 balloons in black and gold, arranged on a base or display, is permitted. These must be provided by the guest.

PARKING

We recommend using the Rose Street parking lot, located just one block away at Cra. 37a # 8-43.
Parking costs are the responsibility of our guests.

PET POLICY

Pets are welcome only on our rooftop, as long as they remain under control and do not interfere with the experience of other guests.
We appreciate your cooperation in ensuring a pleasant atmosphere for everyone.

MINORS POLICY

Minors are welcome in the restaurant area, located on the first floor, until 9:30 p.m. They must remain accompanied by a responsible adult at all times.

In accordance with local authorities and current regulations regarding the presence of minors in high-risk areas, minors will not be allowed to enter or remain on the premises after this time.

At Mombasa, we are committed to the protection, respect, and well-being of children and adolescents. We reject any form of commercial sexual exploitation of minors and promote safe spaces for all our visitors.